WAREHOUSE POLICIES

Please refer to our Winebridge Service Guide for complete information.

Receiving: Merchandise received at our warehouse will experience a 24 hour waiting period before it is available for shipment. All wines received for entry into storage are subject to the standard “in” charges or “handling” charges, per our Warehouse rate sheets. All inbound shipments are checked at their time of arrival for completeness and merchantability. Any discrepancies from the carrier’s bill of lading will be reported to the shipper within 24 hours of receipt. Any damaged merchandise will be held for inspection for 30 days at shipper’s request, after which time it must be removed from the warehouse.

Import Containers: Import containers are required to be preceded by an “Incoming Product Report” and all import containers are subject to a container unloading charge of .30 per case.

Inventories: Access to your inventory information is available electronically at any time. All inventory reports are assumed to be accurate if no written report of discrepancy is received by us within 30 days. Winebridge is not liable for any claims of variance or loss received after 30 days from date of inventory report. Physical inventories are conducted one every calendar quarter. If you need more frequent physical inventories, Winebridge personnel can conduct a physical inventory of your merchandise in storage at your request at our prevailing warehouse labor rates.

Breakage: Winebridge is serious about the care of your products and uses its best efforts to ensure the safety of your merchandise at all times. Bottle breakage however is an unfortunate part of product handling and transport and unless your products are covered for loss under your own insurance policy bottle breakage is part of your cost of doing business. Winebridge will bear responsibility for only that amount of “Breakage or Unexplained Shortages” which exceed one tenth of one percent (0.001) of all of Customer’s case lots received by Winebridge during any rolling twelve (12) month period. The maximum $amount to be reimbursed to the Customer for “Breakage or Unexplained Shortages” is limited to the wholesale value per case, pro-rated for any partial cases, not to exceed $100.00 per 9 liter case. If no California wholesale price has been established, Winebridge’s liability is not to exceed 50% of the California retail price (subject to the $100.00 per case maximum). Breakage” shall not include any stained or torn labels, damaged foil or packaging that can be replaced. Winebridge shall have no liability whatsoever for breakage caused by common carriers, Customer’s employees, or earthquakes.

Product Evacuation: If you wish to evacuate our warehouse, all charges for storage and other services must be paid in full prior to the time of evacuation. Winebridge reserves the right to withhold evacuation of your merchandise until all charges have been paid in full.

ORDER PROCESSING

All delivery orders must be submitted to the Winebridge office by 3pm for next day delivery. Exceptions will be charged a rush charge.

Orders may be electronically transmitted to us at any time of the night or day. Copies of your original document can be made and attached to the Winebridge Shipping Order used for delivery.

Phone-in orders are accepted at any time during our office business hours. We will generate a Winebridge Shipping Order to be used for delivery at a cost of $3.50 per order.

We cannot process add-ons after the original order has been processed. Add-ons sent after the original order will be treated as a new order with the same related charges. If the client clearly provides notice that the order is an add-on and provides the new combined case count, we will then offer the discounted service rate for the add-on order ONLY.

Will Call Orders: Requests for a will call order are submitted in the same manner as requests for a Winebridge delivery. Please refer to our warehouse rate schedules for will call charges and minimums. Please indicate to us when you place your order that it is for “will call”. Allow a minimum of 2 working hours for us to process your order.

Proof of Delivery (POD): Winebridge transmits PODs electronically on the day of delivery and is available online 24/7. Hard copies of PODs are available at an extra charge.

Delivery Exceptions: Please see item # 7 under our Delivery Policies. Delivery Exceptions are faxed or e-mailed to you on a daily basis.

DELIVERY POLICIES
Please refer to our Delivery Rate Schedule and Rate Sheets for a complete list of delivery charges.

Standard Deliveries:
1. All orders for delivery must show the complete name and address of each customer along with any special delivery instructions or restrictions. Incorrect or incomplete addresses furnished by the shipper are subject to a correction charge.

2. We will assume delivery can be made any business day between the hours of 8:00 am and 3:00 pm unless delivery instructions state otherwise. Deliveries which require other hours are subject to additional charges.

3. “One-sided” deliveries are those deliveries where your customer requires either “am only” or “pm only” delivery, or where the customer requires delivery out side of our normal delivery hours of 8:00 am to 3:00 pm. Deliveries of this nature are subject to an additional charge.

4. Partial cases or mixed product cases will be charged the full case delivery rate.

5. Merchandise pick ups from your customers will be billed at our prevailing delivery rate. No merchandise will be picked up from an account without your prior written authorization.

6. Cut off time for next day delivery is 3:00 pm. Orders for next day delivery received after 3:00 p.m. for next day delivery are considered “late” orders and will be subject to a “late order charge”. All late orders are accepted subject to the approval of our routing managers. If we can not schedule your late order we will contact you for further instructions. If you need “same day” or weekend deliveries, we will contact a courier service at your request and attempt to arrange for delivery.

7. Attempted or Incorrect Deliveries: Any attempted delivery which is incorrect or incomplete due to Winebridge’s error will be corrected as soon as is possible at our expense, without any additional charge. Any delivery which cannot be completed or is refused through no fault of Winebridge will receive the normal delivery charge. Any product exchange or product addition to an already completed order will be considered a separate delivery, and our regular delivery rates will apply.

8. Minimum Delivery Charges: Brokers or sales agents representing multiple suppliers may combine case orders from different suppliers to a single account on a single day to attain lower per case charges; provided however that all the cases are on a single order.

COD Orders: There will be an additional $8.00 charge for all COD or “driver collect” shipments delivered by Winebridge trucks. It is your responsibility to alert your customer to a pending COD shipment. Our driver will wait up to 15 minutes to pick up a check. If after this period a check is not available, the driver must go on to the next stop. You will be charged as if the delivery had been completed. Under normal circumstances, our drivers are not allowed to accept cash from your customers.

Chain Store Deliveries
1. Chain warehouse or club store deliveries which require us to make a delivery appointment with them will be subject to a $5.00 appointment charge. Normally these appointments require a 2 to 3 day lead time, and the chain requires that we provide them with a P.O. #, your vendor # and the total number of cases to be delivered. Please do not schedule the appointment yourself.

2. Waiting Time: If we are on time for our delivery appointment but we are forced to wait more than 15 minutes before unloading, you will be assessed a $15.00 charge per 15 minutes additional waiting time after the first 15 minutes. If we cannot unload after waiting a total of 45minutes, we must go on to our next stop. You will be billed for the delivery and wait time, and we will contact you before rescheduling another appointment. If we are late for our appointment, there is no charge for waiting time.

Deliveries to Non-Licensed Businesses or Residential Deliveries:
Additional charges will be applied. Arrangements must be made in advance by you, to ensure that there is an adult present to sign for the merchandise. You must also provide us with the phone number of the recipient before delivery will be attempted. If you or your customer authorizes us to do so, we will leave merchandise at a residence without a signature, or at a neighbor’s house. Winebridge cannot be held responsible for merchandise left without a signature.

U.P.S. / FEDEX Shipments:
We maintain accounts with UPS & FedEx and small orders can be packaged and shipped on your behalf, subject to the terms and conditions that UPS and FedEx impose on wine & liquor. Applicable “out” charges and bill of lading charges will be added to all orders shipped via UPS or FedEx, in addition to the carrier’s charges. We cannot ship UPS or FedEx orders freight collect, nor can we guarantee specific delivery dates or times for either of these carriers. We have 6 bottle and 12 bottle UPS approved styro shipping containers on hand and offer them for sale at $7.00 and $12.00 each.

BILLING
We bill weekly for all of our services with the exception of storage which is billed monthly. Our payment terms are NET 15 days from the date of our invoice. All invoices unpaid 30 days after the date of our invoice are subject to a monthly late payment charge equal to 1.5% of the invoice amount outstanding on the 31st day. Winebridge reserves the right to withhold shipments where payment has not been received in a timely manner. Winebridge considers products left in our warehouse for more than three months without payment of storage charges as abandoned. We reserve the right to liquidate, destroy or remove abandoned product in accordance with a standard warehouse lien.

Your shipment of merchandise to Winebridge for either storage or immediate re-distribution constitutes your acceptance of these Policies and Procedures.